Urban Air Trampoline and Adventure Park

Went for a last minute date night on a Friday during glow night. It was fun but not worth the price. We got there an hour before closing and it was still full price which was ~$35pp. Kids were pretty well behaved and considerate. Staff were as helpful as you expect teenagers to be. We'd love to go back but might need to wait for a coupon or something 😬

I visited urban air on 12/7/23 for my daughters birthday. My first time at this location and will be my last. To start off the manger who was interviewing teens seem very racist and he wasn’t welcoming at all. He behaved as if he owned the place. The bathroom was very nasty. There was no seat covers and there was trash all over the bathroom. I can tell the bathrooms hasn’t been cleaned all day. On top of it, the place is very dirty. I saw wires hanging when I looked up. They also had no hand sanitizer in sight. I sent $99 and wasted my money. This Place needs a make over, cleaning services and better customer service skills. I will never return to this location. The Willow grow location is much better!!

We celebrated our daughter’s birthday with our extended family here. This place is nice for kids under 12 years and elders can have some fun as well. Staff is nice and friendly and our kids had lot of fun. I would definitely recommend it for any family parties or group events. We got out booking very late but I recommend others to do your booking in advance if you want a separate room for your event.

We got there right at 10am when it opened, and the place was filthy. There were dust balls and trash on the floor, empty water bottles in the soft play area, and no paper towels in the bathroom. The manager on duty was a huge troll and had a problem with everything we did. He was also rude to his own staff members on multiple occasions. My 18 month old, who I paid admission for, was sitting on the side of the area where the foam pit is, and she was stacking 2 cubes and knocking them over, not a single other kid in the area (or the entire place), and we were yelled at and told the foam cubes are not for playing with and it was for her safety. What??? My other toddler was wearing sky zone socks and was told they were not permitted and he couldn’t continue to jump until I bought him new socks. After paying $50 for two toddlers to jump for an hour, since an adult is required, it felt ridiculous to nickel and dime us for a new pair of socks. After my 18 month old was yelled at for stacking the foam blocks we were told the soft play area is where it would be safe for her to play. The soft play are was not monitored by any staff and was flooded with kids over the height limit where she was almost trampled numerous times. On our way out, a staff member gave us attitude about bringing outside food, which was a teething biscuit my daughter was munching on- cmon now. Overall horrible experience, save your money and spend it at sky zone- much cleaner facility and much friendly staff.

This place is horrible!!! Young rude staff, joke of management who make excuses for the unprofessional atmosphere instead of correcting clear concerns of paying customers I wish I would have read the reviews on this place before I took my children. Our food was undercooked which caused my son to get sick later that night, people were literally leaving there food on the tables uneaten because it was disgusting cold and inedible. The staff could care less about anything you say, they were rude and getting smart with the kids please save your money and take your kids somewhere safer and more professional instead of spending your money at this joke of a business. This place is literally run by teenagers who just show up for a check and could care less about the safety of these kids steer clear!